5 Shopify Apps for Order Cancellation, Editing, and Returns

Which Shopify order app fits your store?

Choose a Shopify order app by the workflow you need: cancellation, editing an existing order, rebuilding a cart, or handling returns. Order Undo and Orderify use cancel-and-reorder editing. Cleverific advertises existing-order edits. Yagi focuses on cancellation and reordering, while Rich Returns serves returns and exchanges rather than being a like-for-like cancellation tool.

Disclosure: Agam Tech builds Order Undo. This comparison uses the public App Store listings checked on September 28, 2026, not a hands-on benchmark or an independent ranking. Prices and features can change; confirm the plan that applies to your store before installing.

For the underlying merchant and customer workflows, read how to cancel and edit Shopify orders.

Comparison at a glance

These apps do not all solve the same problem. A lower subscription price is not a saving if the workflow does not match your fulfillment process.

1. Order Undo: cancellation with optional store-credit refunds

Order Undo lets customers cancel eligible orders or restore their items to a cart for a new checkout. Merchants set the cancellation window, eligible statuses, reasons, confirmation, refunds, and restocking. The Setup Guide helps merchants add controls to customer accounts, thank-you pages, and compatible themes.

What changed in the September update:

• Optional store-credit refunds: With automatic refunds on, eligible consumer cancellations and edits can refund as store credit. B2B orders continue to use original payment methods.
• Checkout readiness: A new opt-in requires new customer accounts and checkout store credit enabled. Existing preferences are not silently changed if checkout settings later become incompatible.
• Clearer cancellation messages: A separate store-credit cancellation message explains the refund method without promising the refund has already completed.
• Confirmation and reasons: Required cancellation reasons cannot be left blank. The thank-you cancellation modal honors the required confirmation checkbox and custom label.
• Guided setup and settings: Account-aware instructions and saved/draft indicators help merchants finish configuration.
• Plus pricing: The Order Undo plan for Shopify Plus now costs $24.99 USD per 30 days.

Order Undo plan	Matching Shopify plan	USD per 30 days
Basic	Basic	$3.99
Growth	Grow and Advanced	$7.99
Plus	Shopify Plus	$24.99

All plans offer a seven-day free trial; there is no listed free plan. Optional store-credit refunds are available across these plans.

Choose it when: You want customer cancellation and a new-checkout editing flow with configurable refund rules. Look elsewhere when: You need edits that preserve the original order instead of cancelling it.

See the store-credit setup guide for requirements and testing. Staff can also use Order Undo’s Sidekick prompts to ask about cancellation policy and orders.

2. Cleverific: edits to existing orders and upsells

Cleverific Order Edit & Upsell advertises self-service address changes, product changes, quantities, cancellation before fulfillment, and post-purchase product offers without a separate order or checkout. Its listing also describes time limits, permissions, and integrations including Shopify Flow and ShipStation.

The starting Growth plan is listed at $59 per 30 days, with an included edit allowance and additional usage charges. Check its pricing page for the edit volume and upsell costs relevant to your store.

Choose it when: Preserving the existing order or offering post-purchase upsells matters more than a cancel-and-reorder flow. For the address-specific decision, see correcting a Shopify shipping address.

3. Orderify: customer editing, cancellation, and reordering

Orderify lists self-service editing, cancellation, one-click reordering, automatic refunds, and restocking. Its editing flow first cancels the original order and reloads the items in a shopping cart.

Prices start at $4.99 per 30 days for Shopify Basic and vary by Shopify plan; the Shopify Plus tier is listed at $99.99 per 30 days. The listing offers a 30-day trial.

Choose it when: You want cancel-and-reorder editing alongside a reorder feature. Test the replacement checkout and customer access points rather than assuming “edit” means the original order stays unchanged.

4. Yagi Order Cancellable: cancellation and reordering

Yagi Order Cancellable lists customer cancellation and reordering from order status, account, and confirmation-email access points. It supports cancellation time limits and thank-you/order-status page placement.

Its listed plan is $7 per 30 days, with a seven-day free trial.

Choose it when: Cancellation and reordering are your main requirements. Do not assume it provides the same product-editing or refund-policy controls as another app; verify the specific flow you need during the trial.

5. Rich Returns & Exchanges: after-purchase returns

Rich Returns & Exchanges focuses on return approvals, exchanges, prepaid labels, refund rules, and store-credit options. It is included here for merchants whose “cancellation” requests are really returns after delivery, not as an equivalent pre-fulfillment cancellation app.

Plans start at $19 per 30 days, with return allowances, overages, and features that vary by tier. Check which plan includes the automation you need.

Choose it when: Your main workload is returns and exchanges. Start with a cancellation tool instead if customers primarily need to stop an unfulfilled order shortly after checkout.

What should you test before choosing an app?

1. Editing behavior: Does it keep the original order, or cancel and create a new checkout?
2. Fulfillment timing: Can your warehouse honor the promised cancellation window?
3. Refund destination: Does it use original payment, store credit, or a manual follow-up?
4. Customer access: Does the flow work on your account version and customer pages?
5. Confirmation: Are the reason, cancellation consequence, and refund method clear?
6. Total cost: What plan matches your Shopify subscription, and are there usage charges?

For store credit, test actual redemption after the refund completes. A cancellation success message alone does not show that the customer can spend the balance. Our store-credit refund checklist covers the account, currency, and checkout checks.

Frequently asked questions

Which Shopify cancellation app should I choose?

Choose by workflow, not just price. Order Undo and Orderify use cancellation and a new cart for customer edits. Cleverific advertises edits to existing orders. Yagi focuses on cancellation and reordering, while Rich Returns focuses on returns and exchanges.

Does Order Undo have a free plan?

No free plan is listed. Order Undo offers a seven-day free trial, with Basic at $3.99, Growth at $7.99, and Plus at $24.99 USD per 30 days, matched to your Shopify plan.

Does Order Undo support store-credit refunds?

Yes. Enable automatic refunds and the optional store-credit setting for eligible consumer cancellations and edits. New customer accounts and checkout store credit are required to opt in. B2B orders continue to refund to the original payment method.

Start with the workflow, then compare price

Choose an app that fits how your team fulfills, refunds, and supports orders. If Order Undo’s cancellation and cart-based editing flow fits, review its current App Store listing and start a seven-day trial.